We understand from time to time the handling of packages from shipping carriers can damage Goods. If your Order contains damaged Goods, a picture must be submitted of the damage within 24 hours of receipt to firstname.lastname@example.org. Back2Basics Outdoor Ministries (B2BC) will submit a claim for insurance reimbursement if the Goods are unusable. When appropriate and at Back2Basics Outdoor Ministries’’ discretion, a full or partial replacement Order may be resent.
If no evidence of damage to the Goods can be produced, there are no options for replacement.
Returns can only be accepted for unopened, undamaged, unused, and new Goods within 14 days of Order.
If Goods were purchased in person, such as an event, festival, or market, Goods may be exchanged only in person at a similar event, festival, or market. Good purchased in person cannot be mailed, shipped, delivered, or be received back as a return in any other manner other than in person.
If Goods were purchased from back2basicsom.com, and a return needs to be made, the Goods must be sent back to Back2Basics Outdoor Ministries (B2BC) only after customer service has been contacted and customer service has authorized the return. Any returns sent prior to speaking with customer service, will result in no exchange being made. Customer must pay return shipping. For approved returns, only an exchange will be allowed for the cost of the Goods only. No shipping, delivery, or handling fees will be credited. Shipping fees do apply to the new Goods selected to complete the exchange.
If returned goods are found to be opened, damaged, used, or not resalable in any way, no exchange will be issued.
Due to the nature of the Goods sold by Back2Basics Outdoor Ministries (B2BC) there can be natural variances in the Goods’ taste, color, consistency, smell, or other descriptive factors. These are natural occurrences and not a cause for a defective product.
If you have any questions, please contact us at:
Back2Basics Outdoor Ministries (B2BC)